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Customer Help

Customer Help

Our happiness team is always here to assist.

This Page help customers to find out helpful answers without asking. But if Customer still needs help Please reach us direct at : +923012346111 Whatsapp

Shipping Worldwide

Pakistan Shipping 1-3 Days
International Shipping 9-12 Days

7 Days Return

We Give Time for 7 Days if any problem, Exchange Accepted with 7 Working Days, Terms & Conditions Apply

Security Payment

Customers Payments are process through secure 3rd Party Payment Gateway like Bank Alflah, Qisstpay.

Payments Options

We accept Cash on Delivery in Pakistan & Gulf Countries.
For International We Accept Paypal & Stripe Payments.

Common purchase queries answered

Orders and Shipping

  • Within Pakistan 1-3 Days
  • International 8-16 Working Days

You can Create account by visiting My Account Page.

If you have placed order and want to change address Please reach our fast response services on whatsapp (+923012346111).

Tack Order Here

No, We even don’t have the options to do that, the Payment Gateways we are using are from Bank Alflah and Payfast which are secure companies, and for International we are using USA Based Company Stripe,

We Charge Taxes on International Orders, which is already inclusive in USD Currency.

We ship in All Countries in the World.

Yes, If all items in one order it will come in One Package.

If you need to swap an item

Returns and Exchanges

We Accept Return for Exchanges, if any problem occur Please Contact Us.

We double check the items, and keep records of dispatch under a Cam, if you receive wrong please contact us we will trace and resolve your issue.

We double check the items, and keep records of dispatch under a Cam, if you receive wrong please contact us we will trace and resolve your issue.

You have to contact us to get warehouse address for the return mail

We have great customer support service on this page Here

The only way is to reach us via Whatsapp faster and reliable way. +923012346111

If the order is customized Please contact us to resolve issue. if it’s ready made yes you can do that anytime.

Yes You can, we can try to find availability. 

Recently Asked Questions

Pure Silver :  99.9% pure silver and 0.1% trace elements

925 Silver : 92.5% Silver & 7.5% is mixture of other metals like Brass/Allow

Because 925 Silver is always considered as best silver variant, Pure silver is very soft to scratch, difficult to make jewelry, a slightly mixture make it very charming. that’s the reason Gold is also known as 22k or 21K there is mixture too.

925 Silver is Durable & Best.

Sterling silver is an alloy of silver and another rigid metal.
There is many confusions for customers to understand this, some say

Sometime Customers are worried about buying expensive silver jewelry, But it’s very good shopping item, For example a customer buys branded shirt and after year it’s useless and he even can not resell it after month, but jewelry Worth money all the time. As silver is Precious Metal, it can be resell, we accept resell of our items only.
Visit Resell Page 

All Gemstones we sale on Jewel.pk is Verbally Certified, We also send a Physical & Digital Lab certificate for expensive stones. Our all gemstones comes with lifetime money back gurantee.

You Purchased a jewelry from us? and it’s broken? no problem we always available for jewelry repairs, we have professional workshop, we always fix jewelries for Customers, 

Visit Repairs page 

We Use Tcs / Leopards Couriers for Domestic Pakistan Shipping, and DPD / Royal mail for European Region (We provide Duty Paid Shipment services there)

We Pack with Great Packings to Protect Jewelry & Gemstones.

All products you see on our website we have ready in Stock, Usually we ship same day when customer place an order, Only When Resizing Ring we take a extra day For International We take extra 3-4 Processing Days Because we have to go through paper work here for International jewelry shipping clearance.

Domestic /Pakistan Customers Receive Order in 1-3 Working Days.
International Receive Orders in 9-14 Working Days.

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

We are very friendly with our customers, as we believe in long term customer relationship. 

In Short We Accept Returns for Exchanges , We have dedicated Personal WhatsApp Number for Priority Complaints.

Useful Links : 

Visit : Terms & Conditions 
Visit : Complaints Form

Visit : Returns & Exchange

Customer Receives the Digital Invoice via email after placing the order.
A copy of printed Bill also send along with order.

Domestic /Pakistan Customers Receive Order in 1-3 Working Days.
International Receive Orders in 9-14 Working Days.

If Your order is ready made item you can contact us to cancel it. If your order is very customized, then customers needed to talk us on terms and conditions.

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