FAQs
Frequently Asked Questions.
This Page help customers to find out helpful answers without asking. But if Customer still needs help Please reach us direct at : +923012346111 Whatsapp
Shipping Worldwide
Pakistan Shipping 1-3 Days
International Shipping 9-12 Days
7 Days Return
Returns/ Exchange Accepted with 7 Working Days, Terms & Conditions Apply
Security Payment
Customers Payments are process through secure 3rd Party Payment Gateway like Bank Alflah, Qisstpay.
Payments Options
We accept Cash on Delivery in Pakistan & Gulf Countries.
For International We Accept Paypal & Stripe Payments.
Questions Answers on Orders
We Use Tcs / Leopards Couriers for Domestic Pakistan Shipping, and DPD / Royal mail for European Region (We provide Duty Paid Shipment services there)
We Pack with Great Packings to Protect Jewelry & Gemstones.
All products you see on our website we have ready in Stock, Usually we ship same day when customer place an order, Only When Resizing Ring we take a extra day For International We take extra 3-4 Processing Days Because we have to go through paper work here for International jewelry shipping clearance.
Domestic /Pakistan Customers Receive Order in 1-3 Working Days.
International Receive Orders in 9-14 Working Days.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
We are very friendly with our customers, as we believe in long term customer relationship.
In Short We Accept Returns for Exchanges , We have dedicated Personal WhatsApp Number for Priority Complaints.
Useful Links :
Visit : Terms & Conditions
Visit : Complaints Form
Visit : Returns & Exchange
Customer Receives the Digital Invoice via email after placing the order.
A copy of printed Bill also send along with order.
Domestic /Pakistan Customers Receive Order in 1-3 Working Days.
International Receive Orders in 9-14 Working Days.
If Your order is ready made item you can contact us to cancel it. If your order is very customized, then customers needed to talk us on terms and conditions.
Jewelry Questions Answers
Pure Silver : 99.9% pure silver and 0.1% trace elements
925 Silver : 92.5% Silver & 7.5% is mixture of other metals like Brass/Allow
Because 925 Silver is always considered as best silver variant, Pure silver is very soft to scratch, difficult to make jewelry, a slightly mixture make it very charming. that’s the reason Gold is also known as 22k or 21K there is mixture too.
925 Silver is Durable & Best.
Sterling silver is an alloy of silver and another rigid metal.
There is many confusions for customers to understand this, some say
Sometime Customers are worried about buying expensive silver jewelry, But it’s very good shopping item, For example a customer buys branded shirt and after year it’s useless and he even can not resell it after month, but jewelry Worth money all the time. As silver is Precious Metal, it can be resell, we accept resell of our items only.
Visit Resell Page
All Gemstones we sale on Jewel.pk is Verbally Certified, We also send a Physical & Digital Lab certificate for expensive stones. Our all gemstones comes with lifetime money back gurantee.
You Purchased a jewelry from us? and it’s broken? no problem we always available for jewelry repairs, we have professional workshop, we always fix jewelries for Customers,
Visit Repairs page